Frequently Asked Questions

How will I know that I will be safe?

Your personal safety is our first priority. When our Shelter was designed, it was done so with your security in mind. Bulletproof glass, outside and indoor cameras, double entry gateways, and areas restricted to badge access are just a few of the features used to keep you safe. Additionally, our staff is made aware of any special concerns and remains on watch around the clock. The Domestic Violence Unit of the Indianapolis Metropolitan Police Department is also housed in the complex. Their ability to respond quickly - should we need them - and the presence of their police cars in the parking lot, helps us all feel safer!

Will my children be safe?  What about their schooling?

Yes, your children will be safe. Please see the answer to the above question. Unless your children are in school, in a counseling session, participating in a program, or in respite child care, they are under your watch and care at all times. Concerning their schooling, The Julian Center has an IPS school (K-8) and an Early Education Enrichment program on site. Should your children be at risk attending their current schools, you can enroll them in these programs. If your children are not at risk, then IPS and all the surrounding township schools will send transportation to pick up your children and take them to their schools. For play, all outdoor play areas are secure and monitored and have a sitting area where you can sit comfortably to watch over them.

Will I be sleeping on a cot with others in a large room?

No.  The only time you would be offered a cot is when our Shelter is full and our only option to secure your safety is to offer you and/or your children a cot.  Otherwise, our Shelter rooms are reserved for either adult or family living.  Adult rooms can accommodate up to four single women and our family rooms are normally used for one family, but at times, can accommodate two small families.

Q: What other facilities does the Shelter offer?

In addition to a comfortable bed, linens, and items you need for your personal care, the Shelter facility offers you everything you will need during your stay - and more. Restrooms and showers are spacious and centrally located. Laundry facilities are located on the same floor and are available throughout the day. Telephones are available in our reception area.  A fully equipped playroom for toddlers is available for respite child care. Common areas are available to share in the company of others; a library for relaxing, reading, or quiet conversation; a television lounge for entertainment; a beverage and snack bar; an outdoor playground; a patio for adults; and, a garden setting.

What can I bring with me to the Shelter?

We have no ability to store personal belongings so you should only bring your important documents and items essential to your and your children’s personal care including clothing, medicines, toiletries, and personal hygiene items.

What if I have to leave my personal items behind?

If your name is on the lease or deed to the property from which you fled, we can arrange for a police officer to accompany you to pick up essential personal belongings from your residence.  If you are not able to return to your residence, your case manager will work with you to replace clothing, medications, birth certificates, and any other vital items left behind.

How will I get there if I don't have transportation?

If you are still at your residence or the place the violence occurred, you will be asked to go to a public place such as a drug store, video store, gas station, or any other neutral place within walking distance.  We will then send a taxi to pick you up and bring you to safety.  Because of safety concerns, we cannot send a taxi to a residence or  the place of violence.  If you need emergency assistance at a residence, you will be asked to dial 911 so that you may have police protection.

What will happen when I arrive at the Shelter?

A staff member will help you complete an intake interview, will administer a drug test, and will explain the rules.  Please note that no one is denied entrance because they test positive for drugs or alcohol.  After completing the intake process, you will then be given a tour of the shelter, provided with linens and personal care kits, and settled into your room.  If you need medical treatment, the Intake Specialist will either arrange for you to go to the hospital or will schedule an appointment with a nurse practitioner who comes to the shelter twice per week.  After you are settled in the shelter, you will meet with your case manager to determine how we can best help you during your stay.

What will be expected of me?

You will be expected to set goals for yourself and work toward those goals.  All residents are required to attend educational groups and be present at house meetings, when possible.  You will be expected to refrain from using drugs or alcohol during your stay, to abide by all house rules, and to meet with your case manager regularly.  If you have children you will be expected to attend parenting classes.  Any child over the age of four will be expected to attend psycho-educational groups.  Mistreatment of a child is not tolerated  including verbal abuse and physical discipline such as spanking.

How long can I stay?

The average stay ranges from 21 - 28 days, however you may choose to leave at any time.  During your stay, your case manager will work with you to ensure you are making progress toward your goals.  As you approach 30 days in shelter and find that you need more time to get back on your feet, you may apply for an extension of your stay.

What type of help will be available to help me start over?

A broad range of supportive and practical services are available to help you start over. For a sample list of services, please see the sidebar to the right. From this list you will see we offer individual and group counseling, legal assistance, and referrals for job training, employment and housing. Our case managers can help you with a protective order or accompany you to court. Respite child care is available to mothers for appointments, job searches, court appearances, and other engagements. We have a half day early education program and onsite school (K-8) for children during the school year and a special program for school age children during the summer.

What about my pets?

We are happy to report that our community Humane Society has a “Pet Safe” program that will house pets of domestic violence victims for a maximum of three weeks.  To enroll your pets in the program, you simply go to the Humane Society, request help under the “Pet Safe” program, complete some paperwork, and then leave your pet in their care for up to three weeks.  If you need assistance after the three week period, your case manager will work with local individuals and groups to find temporary foster placement.

Is the Shelter handicapped accessible?

Yes.  The Shelter is fully accessible.



Here is a sampling of the services available to you while residing in The Julian Center Shelter.


Personal Needs  

  • Breakfast, lunch, dinner, and snacks
  • Personal care items and kits
  • Clothing
  • Linens (sheets, blankets, towels, pillows)
  • Laundry facilities
  • Comfortable and secure living arrangements

Case Management

  • Safety planning
  • Women and children advocacy
  • Access to essential services
  • Service plans
  • Short and long term goals


  • Individual
  • Family
  • Group
  • Psycho-educational
  • Play therapy
  • Art therapy

Health Care

  • Medical
  • Dental


  • Bus passes
  • Taxi transport
  • Staff assistance


  • Onsite K-8 school
  • Literacy
  • Tutoring
  • Mentoring
  • Early enrichment
  • Respite child care

Legal Services

  • Protective orders
  • Family law
  • Immigration services
  • Other civil cases
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If you need help, call The Julian Center 24-Hour Crisis Line at (317) 920-9320.