Family Advocate

Family Advocate

Job Description:                 Family Advocate

Status:                                       Full Time

Reports to:                             Shelter Manager

Position Summary

The Family Advocate will be responsible for providing case management services in the form of assessments, referrals, counseling and advocacy for residents of the emergency shelter and their children.  The Family Advocate will help residents with issues such as housing, addiction recovery, health care, public benefits, and legal needs.  Additionally, she/he will be a key point of welcome for new members of the residential community.


  • Therapeutic engagement with clients; build trusting relationship
  • Provide comprehensive case management services
  • Assist in onboarding of interns and advocates
  • Conduct needs assessments and meet on a regular basis with residents
  • Work with individual residents to help them create a Personal Growth Plan with measurable and achievable goals for self-sufficiency, stability and quality of life
  • Accurate and timely maintenance of all client records, including: needs assessment, personal growth plan, routine progress notation, collateral information and records, correspondence, etc.
  • Coordinate referrals within Julian Center and to external resources as needed
  • Promote a family-centered and strength-based approach
  • Participate in weekly clinical meetings, supervision, all-staff meetings, in-service trainings and staff development projects
  • Contribute to monthly statistical reporting as requested
  • Share in on-call duties, working at least one regular on-call evening each week and weekends on rotation
  • Write protective orders for shelter and non-shelter clients
  • Provide community education regarding The Julian Center and domestic violence as requested
  • Other duties as assigned


  • Abilities in developing interpersonal relations, communication, problem-solving, conflict resolution
  • Capacity to maintain confidentiality
  • Ability to multi-task and be adaptable in an ever-changing environment
  • Experience with database programs, Efforts to Outcomes (ETO) preferred
  • Ability to work independently
  • Therapeutic engagement skills
  • Ability to work as a member of a team

Required Qualifications

  • Bachelor Degree in Social Work, Human Services or related field or 5 years Advocacy Work Experience
  • At least 2 years of experience in direct service with survivors domestic violence
  • Desire to work with clients using a strength-based, empowerment approach
  • Understanding, experience and sensitivity in working with women and men who have experienced trauma, homelessness and the related psychosocial issues
  • Strong cultural competence, including ability to interact successfully with a diverse population
  • Knowledge of Indiana social services, benefits and programs
  • Experience with outcome-based program evaluation
  • Commitment to a nonviolent and collaborative work environment

Preferred Qualifications

  • Master of Social Work degree
  • Grant Writing/Reporting Experience
  • Experience with Efforts To Outcomes or comparable data tracking system
  • Fluency in Spanish 

To Apply:         Send resume and salary requirements to or mail to:

The Julian Center
Attn:  Human Resources
2011 N. Meridian Street
Indianapolis, IN  46202