Job Description: Supportive Housing Advocate
Status: Full Time/Exempt
Reports to: Self Sufficiency and Employment Manager
The Supportive Housing Advocate at 34 North serves as the case manager for all residents enrolled in the Julian Center’s Supportive Housing Program including residents participating in the Continuum of Care Program. This will include both individuals and families.
- Therapeutic engagement with clients; build trusting relationship
- Provide comprehensive case management services
- Promote family-centered and strength-based approach
- Provide monthly contact with participants and maintain case notes and documentation of all services and referrals through the ClientTrack HMIS system.
- Accurate and timely maintenance of all client records, including: needs assessment, personal growth plan, routine progress notation, collateral information and records, correspondence, etc.
- Write protective orders for shelter and non-shelter clients
- Coordinate referrals within Julian Center and to external resources as needed
- Maintain documentation services provided by other community partners to Continuum of Care participants for grant purposes.
- Contribute to grant and data reporting as requested
- Participate in weekly clinical meetings, supervision, all-staff meetings, in-service trainings and staff development projects
- Plan and coordinate groups, workshops and activities for PSHP participants
- Act as liaison between PSHP participants and property management staff.
- Provide community education regarding The Julian Center and domestic violence as requested
- Other duties as assigne
Knowledge, Skills & Abilities
- Abilities in developing interpersonal relations, communication, problem-solving, conflict resolution
- Capacity to maintain confidentiality
- Ability to multi-task and be adaptable in an ever-changing environment
- Experience with database programs, Efforts to Outcomes (ETO) and ClientTrack preferred
- Ability to work independently and as a member of a team
- Therapeutic engagement skills
- Knowledge of community resources
- Bachelor’s degree in Social Work or related field
- Minimum two years experience with mental health, addictions or human service advocacy
- Commitment to non-violent and cooperative work environment
- Master of Social Work degree
- Grant Writing/Reporting Experience
- Experience with Efforts To Outcomes or comparable data tracking system
- Fluency in Spanish
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