Triage and Intake Advocate

Triage and Intake Advocate

Job Description:               Triage and Intake Advocate

Status:                                  Full Time/Exempt

Reports to:                         Director of Survivor Services/Triage and Intake Manager

 

 Position Summary

The Triage and Intake Advocate is responsible for providing crisis intervention, follow-up services follow-up services to meet the immediate needs of victims and survivors of domestic violence, sexual assault, or stalking, in accordance to best practices for Rape Crisis Center designees. In addition, this position facilitates survivor support groups and participates in community education and outreach efforts. The Advocate also coordinates with local law enforcement, Marion County Prosecutor’s Office (MCPO), Centers of Hope, and other community partners on various community and policing initiatives related to serving survivors and systems advocacy.

This is a grant funded position.

 

Primary Responsibilities

  • Assist survivors with immediate needs pertaining to safety, well-being, and basic necessities
  • Identify and provide appropriate referrals for survivors
  • Write and file protective order petitions on behalf of survivors
  • Manage internal and external referrals from The Julian Center crisis line, local and law enforcement, MCPO, Centers of Hope, and other community partners
  • Facilitate non-clinical groups for survivors and their support systems
  • Serve on a 24-hour on-call schedule on a rotating basis with advocate team, including responding to hospitals when called by Centers of Hope to serve survivors
  • Assist with facilitation of and attend community outreach and education events, community meetings and trainings, as requested
  • Participate in supervision, team meetings, all-staff meetings, in-service trainings and staff development projects
  • Work with the Triage and Intake Manager to maintain and enhance the agency’s relationship with law enforcement and community allies, as well as the services provided to clients
  • Maintain grant compliance through data entry and report preparation
  • Other duties as assigned

 

Skills

  • Abilities in developing interpersonal relationships, communication, problem-solving, conflict resolution
  • Capacity to maintain confidentiality
  • Ability to multi-task and be adaptable in an ever-changing environment
  • Ability to work independently
  • Therapeutic engagement skills
  • Ability to work as a member of a team

 

Required Qualifications

  • Bachelor’s degree in social work, human services, criminal justice or related field (experience may be substituted for degree in certain circumstances)
  • At least 2 years of experience in direct service in a social service profession working with traumatized populations
  • Desire to work with clients using a strength-based, empowerment approach
  • Understanding, experience and sensitivity in working with survivors who have experienced trauma, homelessness and the related psychosocial issues
  • Knowledge of Indiana social services, benefits and programs
  • Commitment to quality and equitable treatment and service provision to all colleagues and survivors regardless of race, ethnicity, sex, gender expression, religion, age, or sexual orientation
  • Commitment to non-violent and cooperative work environment
  • Experience with outcome-based program evaluation
  • Working knowledge of Microsoft suite including Word, PowerPoint, and Outlook
  • Valid driver’s license
  • Ability to pass an enhanced criminal background checks by both The Julian Center and local law enforcement agencies

 

Preferred Qualifications

  • Bilingual
  • Knowledge of community resources
  • Experience in working with law enforcement and/or medical staff
  • Public speaking experience
  • Experience with Efforts To Outcomes or comparable data tracking system
  • Grant Reporting Experience

 

 

**The Baker One Project is a protocol implemented by the Indianapolis Metropolitan Police Department to identify high-risk offenders for domestic/sexual violence and prevent escalating crime.