Job Archives

Job Description:              Survivor Services Advocate

Status:                               Full-Time/Exempt

Reports To:                       Survivor Advocacy Manager

Position Summary

The Survivor Services Advocate is responsible for providing crisis intervention, advocacy, and services to meet the immediate needs of victims and survivors of domestic and sexual violence who reside in our emergency shelter. In addition, this position facilitates and participates in community education and outreach efforts. The Advocate also coordinates with local law enforcement, Marion County Prosecutor’s Office (MCPO), Centers of Hope, and other community partners on various community and policing initiatives related to serving survivors and systems advocacy.

This is a grant funded position.

Primary Responsibilities

  • Assists survivors with immediate needs pertaining to safety, well-being, and basic necessities
  • Identifies and provides appropriate referrals for survivors
  • Writes and files protective order petitions on behalf of survivors
  • Manages internal and external referrals from The Julian Center crisis line, local and law enforcement, and other community partners
  • Assists with facilitation of and attends community outreach and education events, community meetings and trainings, as requested
  • Participates in supervision, team meetings, all-staff meetings, in-service trainings, and staff development projects
  • Works with the Survivor Advocacy Manager to maintain and enhance the agency’s relationship with law enforcement and community allies, as well as the services provided to clients
  • Maintains grant compliance through data entry and report preparation
  • Provides back up support to our 24/7 crisis desk and be on-call for advocacy services, as needed
  • Other duties as assigned

Skills Needed

  • Trauma informed care, client focuses, rules reduction knowledge
  • Computer skills should include working knowledge of MS Office including Word, Excel, and Outlook as well as data entry skills and completing case notes in the DAP or SOAP format
  • Abilities in developing interpersonal relationships, communication, problem-solving, conflict resolution
  • Capacity to maintain confidentiality
  • Ability to multi-task and be adaptable in an ever-changing environment
  • Ability to work independently
  • Ability to work as a member of a team
  • Desire to work with clients using a strength-based, empowerment approach
  • Understanding, experience, and sensitivity in working with survivors who have experienced trauma, homelessness, and the related psychosocial issues
  • Knowledge of Indiana social services, benefits, and programs
  • Commitment to quality and equitable treatment and service provision to all colleagues and survivors regardless of race, ethnicity, sex, gender expression, religion, age, or sexual orientation
  • Commitment to non-violent and cooperative work environment
  • Experience with outcome-based program evaluation
  • Ability to pass an enhanced criminal background check

Required Qualifications

  • Bachelor’s degree in social work, human services, psychology, sociology or related field
  • 1-3 years of experience in direct service in a social service profession working with traumatized populations
  • Field practicums and internships may be considered for experience
  • Experience in writing case notes in the SOAP or DAP format.
  • Valid driver’s license

Preferred Qualifications

  • Bilingual, preferred

To Apply:             Send cover letter, resume and salary requirements to jobs@juliancenter.org

Job Features

Job CategoryFull Time

Job Description:              Survivor Services Advocate Status:            ...

Job Description:               Triage and Intake Specialist

Status:                                  Full-Time/Non-Exempt

Reports To:                         Crisis Call Center Manager

Position Summary

A Triage and Intake Specialist (‘Specialist’) serves as the first point of contact for survivors entering our emergency shelter, provides referrals to those who do not require shelter, and sees to the immediate needs of our shelter residents. Specialists are expected to provide professional and trauma informed customer service and resource support to all survivors who contact The Julian Center.

With support from the Advocacy and Leadership teams, the Specialist team ensures the safety and security of the facility 24 hours a day, year-round.

Primary Responsibilities

  • Answer all incoming calls to the 24-hour Crisis Line, including requests for emergency shelter, information, and resource referrals, as well as direct resident and staff calls
  • Following agency rules and protocols, Specialists will conduct assessments with each caller to determine program eligibility and appropriateness
  • Maintain complete, accurate, and timely information on all callers and completing subsequent data entry to ensure agency compliance with grant expectations
  • Operates from a trauma-informed and client-centered framework that fosters an environment of respect and support for all survivors as well as their colleagues
  • Provides information and supportive services for survivors, colleagues and visitors who access the front desk; meets the immediate needs of all residents, as requested
  • Monitors security of systems and appropriately responds to all emergencies by alerting law enforcement, fire, or emergency medical services, as well as ensuring that leadership is informed throughout
  • Performs frequent security checks within the shelter to further ensure the safety of all residents and staff
  • Participates in monthly one-to-one check in with direct supervisor, attends scheduled quarterly trainings, and attends any recommended additional training
  • Performs administrative duties that are required to uphold the functions of the Specialist role
  • Other duties as assigned by leadership

Skills

  • Ability to stay calm and use appropriate judgment in responding to crisis and security situations
  • Apply critical thinking and evaluation skills to problem solve and make appropriate decisions in urgent situations
  • Must demonstrate a positive attitude with callers, residents, staff, and volunteers
  • Excellent written & verbal communication and customer service skills
  • Attention to detail in record keeping, coordination and documentation
  • Awareness and adherence to confidentiality and boundaries
  • Excellent organizational skills
  • Punctuality and dependability
  • Ability to work both independently and as a team
  • Ability to handle multiple tasks
  • Working knowledge of Microsoft Office suite including Word, Outlook and Excel
  • Excellent typing skills
  • Commitment to non-violent and cooperative work environment
  • Commitment to providing quality and equitable services to all clients regardless of race, ethnicity, sex, gender identity, religion, age, or sexual orientation
  • Ability to pass a criminal background and National FBI Fingerprint check

Required Qualifications

  • One year of college, business, technical or specialized schooling or accredited apprentice training
  • 1-3 years of human/social services experience, with a minimum of one-year experience required, working with people who are vulnerable, oppressed and/or living in poverty

Preferred Qualifications

  • Undergraduate degree in social work, human services, psychology, criminal justice, or related field
  • Experience working with traumatized individuals
  • Bilingual
  • Knowledge of community resources

To Apply:             Send resume and salary requirements to jobs@juliancenter.org.

Job Features

Job CategoryFull Time

Job Description:               Triage and Intake Specialist Status:           &n...

Job Description:               Customer Service Associate at Thrifty Threads

Status:                               Full-Time/Part-Time/Non-Exempt

Reports to:                        Director of Retail Services

Position Summary

Responsible for cashiering, receiving, staging, sorting, cleaning and hanging miscellaneous donated merchandise. Must interact courteously with the public.

Responsibilities

  • Accepts donations, sorts, stacks and moves materials
  • Prices merchandise according to guidelines
  • Manages cash register and assists customers at check-out
  • Assist customers with sales and vouchers
  • Assists with maintaining the physical appearance of the store including windows, floors, restrooms, stockroom and merchandise selling floor
  • Assist volunteers, as needed
  • Other duties as assigned

Required Qualifications

  • High school diploma or GED, preferred
  • 1-3 years retail or customer service experience, preferred
  • General math skills required
  • Knowledge of cash handling procedures including cashier accountability and deposit control
  • Must possess ability to lift 20-30 pounds
  • Must be able to lift at least 10 pounds overhead

To Apply:             Send resume to jobs@juliancenter.org or apply in person at:

Thrifty Threads

1501 W. 86th Street

Indianapolis, IN  46260

Job Features

Job CategoryFull Time

Job Description:               Customer Service Associate at Thrifty Threads Status:                               Full-Time/Part-Time/Non-Exempt Reports t...