Job Description:              Survivor Advocacy Manager

Status:                               Full Time/Exempt

Reports To:                       Director of Programs

Position Summary

The Survivor Advocacy Manager is responsible for managing and providing support to the Advocacy team.  The  Manager will offer support and guidance in case management, crisis intervention, trauma-informed care, community education.  The Manager will be responsible for assigning caseloads to each Advocate in partnership with the Crisis Intervention Coordinator. In partnership with the collaborative direct service team, the Survivor Advocacy Manager will serve as a liaison between the Advocates and Coordinator to all other Direct Service Managers and the Director of Programs to ensure all survivors’ safety and needs are being fulfilled.

Primary Responsibilities

• Provides comprehensive advocacy services for reduced caseload, with a focus on higher barrier and special populations survivors
  • Assists clients with immediate needs pertaining to short and long-term safety (i.e. Protective Orders, safety planning, necessary referrals)
  • Collaborates with individual survivors to help them create a Personal Growth Plan with measurable and achievable goals for self-sufficiency, stability, and quality of life
  • Makes appropriate referrals for long-term service with clients, as appropriate
  • Maintains accurate and timely client records to ensure data quality including needs assessments, personal growth plans, routine progress notations, collateral information, correspondence, etc.
• Community Engagement:
  • Facilitates community education events relating to domestic violence, stalking, and sexual assault, as requested
  • Attends community meetings and participates in community projects, as directed
• Provides supervision and mentorship to the Survivor Advocacy team; Encourage professional growth and development among staff
  • Assisting in planning and implementing training for Survivor Advocacy Team to include  onboarding tasks, initial orientation, and ongoing staff development
  • Participating in weekly supervision with the Director of Programs, weekly team meetings, all-staff meetings, in-service trainings, and staff development projects
  • Recruiting, interviewing and hiring new Survivor Services Advocacy staff
  • Coaching and counseling employees
  • Disciplinary action and related documentation
  • Conducting annual employee evaluations
  • Processing payroll timesheets bi-weekly
  • Other staffing duties as assigned may include:
    • Maintenance concerns
    • Crisis call support
    • Bi-lingual needs
    • Conflict resolution/crisis intervention
    • Daily support to Advocacy team
• Serves as a backup manager for the 24/7 crisis call center, providing guidance and time-sensitive support during after-hour crises
• Maintain grant compliance through data entry and report preparation
• Performs other duties as assigned

Skills Needed

• Desire to work with clients using a strength-based, empowerment approach; Experience with outcome-based program evaluation
• Understanding, experience and sensitivity in working with survivors who have experienced trauma, homelessness and the related psychosocial issues
• Strong cultural competence, including ability to interact successfully with a diverse population
• Commitment to a nonviolent and collaborative work environment
• Commitment to quality and equitable treatment and service provision to all colleagues and clients regardless of race, ethnicity, sex, gender expression, religion, age or sexual orientation
• Ability to evaluate situations and make appropriate decisions based on limited information and time constraints
• Ability to prioritize and manage multiple tasks and be adaptable in an ever-changing environment
• Attention to detail in record keeping, partner coordination, and documentation
• Practice effective leadership skills while maintaining a positive outlook and attitude

Required Qualifications

• Bachelor’s degree in social work, human services, psychology, sociology, or related field
• At least 3 years of experience working within a social service agency
• Ability to provide leadership and coaching to a diverse team
• Computer skills should include MS Office: Word, Excel, Power Point and Outlook – with strong data entry skills
• Knowledge of Indiana social services, benefits, and programs
• Experience with outcome-based program evaluation
• Valid driver’s license
• Ability to pass enhanced criminal background checks
• Abilities in developing interpersonal relationships, communication, problem-solving, conflict resolution
• Awareness and adherence to confidentiality and boundaries between agencies
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to function well in a high-paced and at times stressful environment.
• Ability to evaluate situations and make appropriate decisions based on limited information and time constraints
• Ability to prioritize and manage multiple tasks and be adaptable in an ever-changing environment
• Attention to detail in record keeping, partner coordination, and documentation
• Practice effective leadership skills while maintaining a positive outlook and attitude

Preferred Qualifications

• Bilingual
• Prior team leadership experience
• Grant Writing/Reporting Experience
• Experience with Efforts To Outcomes (ETO) or comparable data tracking system
• Knowledge of community resources

To Apply:             Send cover letter, resume and salary requirements to jobs@juliancenter.org